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some criteria such as ticket status and creation date. a This code produces on list of tickets selected based
Getting Started
SOAP access)
# You will need for adjust the URL and MYID values:
result = drv.FindTickets("#{MYID}", mysrch)
#
"results_per_page" => 0 }
#
print "Ticket:\t", r['id'], "\r\n"
#
Guest Requests (unregistered users)
#
Example: Ticket list (Ruby)
#
Example: Ticket with custom fields (Ruby)
print "Title:\t", r['title'], "\r\n"
#
Creating Tickets From Email
end
drv = SOAP::WSDLDriverFactory.new("#{URL}/backend/service.wsdl").create_rpc_driver
#
# Process the search query.
"status" => "open",
Time Tracking
URL = "http://www.itforwallstreet.com"
"created_days" => "3",
print "Status:\t", r['status'], "\r\n"
Access Rights To Queues And Tickets
#
# Create the Example: Ticket list (Ruby)
#
# ( search
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Working With Tickets
#
Example: Ticket update (Ruby)
MYID = "ec91417dddfd7jhgkjhgkjhgjkhg53dce59058932" ( "created_days_before_or_after" => "before",
# MYID - Your access key, as displayed on your "profile" page
print "URL:\t", r['url'], "\r\n"
print "Company name: ", r['company']['name'], "\r\n"
print "Created by: ", r['created_by']['full_name'], "\r\n"
print "Company id: ", r['company']['id'], "\r\n"
# This script demonstrates the Mojo Helpdesk Ticket API
# Construct
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